Claim your compensation
Affected by a flight delay, cancellation, or denied boarding? Get up to €600 compensation per person!
Your Rights
Flight rights
Curious about your rights as an air passenger?
Read our brief, easy-to-understand overview below
Was your flight delayed, cancelled, or were you denied boarding? Chin up, EU Regulation 261/2004 allows you to claim compensations and reimbursements for all these types of disruptions! Compensations range from €250 all the way up to €600 per person, not including additional reimbursement for expenses!
The relevant regulations including 261/2004 are valid in all countries of the European Economic Area (EEA) and above all, aim to provide a high level of protection for passengers – it even ensures that passengers are provided food, accommodation and transport upon request if the flight departs two or more hours later than scheduled.
If airlines fail to comply, reimbursement and/or compensation can be legally enforced. Scroll down to find out how this relates to your claim below!
Tax rights
Keen to know more about flight tax refunds?
Read our brief, easy-to-understand overview below
Most goverments charge either a set amount of tax per each departing passenger, or a ticket price dependent tax (i.e. more tax levied on more expensive tickets, for example business class tickets).
The booking price always includes these taxes already, but the airline only has to pay the taxes after passengers who left the airport on their planes. They will – understandably – hold on to it if passengers do not make it to the flight until regulation is introduced that makes it compulsory for them to automatically refund it. In the absence of such regulations, this is still not a straightforward process.
Airlines will commonly state that the ticket is 100% non-refundable, but this does not include taxes as they are technically not part of the ticket. You have the right for a tax refund irrespective of the reason for not boarding the aircraft, and the type of ticket you bought. Up to 25% of the price you paid when making the booking may be refunded – and for our TaxClaim service, we only charge the fixed €25 fee.
Baggage rights
Feel like learning more about your baggage rights?
Read our brief, easy-to-understand overview below
Ever wondered who is responsible for your precious baggage after you part with it at the airport? The airline takes responsibility for any checked baggage you trust them with, giving you a legal right for reimbursement, up to €1300. This covers damaged baggage, loss of baggage, and also expenses they induce by delaying your baggage.
Even damaged hand luggage is covered by it, if the damage is the direct fault of the airline. As of now, 152 countries had ratified the Warsaw Convention and 120 countries the Montreal Convention, which currently regulate air baggage transport – this means their applicability extends well beyond EU boundaries. Find out how this relates to your claim below!
Check your eligibility
Find out whether your flight claim meets the requirements below
Your flight needs to:
Depart from EU ( while being operated by any airline ) OR depart, arrive or connect in the EU, if operated by an EU-based airline, The regulation covers the whole journey, regardless of any stopovers.
Delays:
If your flight’s arrival was 3 or more hours late, you have the right for compensation. The amount depending on your itinerary and flight distance. If the departure was 2 or more hours late, you may be compensated for your extra expenses like food, transport and accommodation. Depending on the length of your flight.
Cancellations:
You are eligible in all cases, except if your flight was cancelled with more than 2 weeks before the departure date . The exact amount of compensation depends on your itinerary and total flight distance (regardless of stopovers).
Denied boarding:
You have the right to be compensated same as for cancellations. In addition you also have the right to chose between being reimbursed for the full cost of your ticket or to be rerouted free of charge to the final destination and to be reimbursed for your receipts of extra expenses such as food, transport and accommodation , if needed till the new departure.
Extraordinary circumstances
Scenarios where airlines cannot prevent the occurrence of a delay or cancellation by taking reasonable measures are called extraordinary circumstances.
In such cases, the disruption falls outside of their responsibility and no compensation is due – however, reimbursement can still be claimed for extra expenses such as food, transport and accommodation induced by the disruption at the place of departure.
Examples of extraordinary circumstances
Scenarios where airlines cannot prevent the occurrence of a delay A few common types are air traffic control strikes, airport system failures, and bad weather.
However, only specific types of bad weather may be considered special circumstances, for example airport runaways being closed due to snowstorms . Crew strikes, delays from previous flights and most technical defects cannot be considered special circumstances either.
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Swift & easy-to-use: fine-tuned for the best experience!
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Saves time: we cover the complete claims handling process.
Your claim is in the right hands: we offer in-house legal expertise and experience.
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* This service offers advice by assessing whether the rejection of a flight, baggage or airport tax claim is legally justified.
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