Flight rights
Curious about your rights as an air passenger?
Was your flight delayed, cancelled, or were you denied boarding? Chin up, EU Regulation 261/2004 allows you to claim compensations and reimbursements for all these types of disruptions! Compensations range from €250 all the way up to €600 per person, not including additional reimbursement for expenses! The relevant regulations including 261/2004 are valid in all countries of the European Economic Area (EEA) and above all, aim to provide a high level of protection for passengers – it even ensures that passengers are provided food, accommodation and transport upon request if the flight departs two or more hours later than scheduled. If airlines fail to comply, reimbursement and/or compensation can be legally enforced. Scroll down to find out how this relates to your claim below!
Check your eligibility
Your flight needs to:
Delays
Cancellations
Denied boarding
Extraordinary circumstances
Scenarios where airlines cannot prevent the occurrence of a delay or cancellation by taking reasonable measures are called extraordinary circumstances. In such cases, the disruption falls outside of their responsibility and no compensation is due – however, reimbursement can still be claimed for extra expenses such as food, transport and accommodation induced by the disruption at the place of departure.
Examples of extraordinary circumstances
A few common types are air traffic control strikes, airport system failures, and bad weather. However, only specific types of bad weather may be considered special circumstances, for example lightning strikes pose no threat to the safety of the flight and although quite “special”, they do not fall into this category. Crew strikes, delays from previous flights and most technical defects cannot be considered special circumstances either.
Compensation calculator
My flight was affected by
Delay
Cancellation or diversion
Denied boarding
My flight was affected by
Delay
Cancellation or diversion
Denied boarding
Was the departure from the EU?
Yes
No
My flight was delayed for
Less than 3 hours
More than 3 hours
My flight was delayed for
Less than 3 hours
More than 3 hours
Have you missed a connecting flight because of this delay?
Yes
No
Was the departure or arrival outside the EU?
Yes
No
Was the departure or arrival outside the EU?
Yes
No
Have you missed a connecting flight because of this delay?
Yes
No
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
The length of my flight was
Less than 1500km
More than 1500km
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
The length of my flight was
Less than 1500km
More than 1500km
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
You could be entitled to a total compensation per person
and reimbursement for expenses
Summary
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