01 Nov Introducing FlightClaimEU services in Romania
Whether it’s buying the best airline ticket or finding the best travel insurance, people want an easy way to understand and compare products online. But, when it comes to submitting a flight delay compensation, people will find it difficult, time-consuming and complicated. That’s why today we’re introducing CCN’s Aviation service FlightClaimEU for delay compensation in Romania. This represents the newest addition to a suite of CCN services designed to assist passengers entitled to compensation, with customer-friendly flight claim registration.
FlightClaimEU for flight delay’s provides a seamless, intuitive experience for submitting a compensation claim by our customers online. Whether you’re a EU-wide airplane carrier or a local one, people searching for online flight claims applications on their phone or computer can find us along with a ‘Fast-Easy-Simple’ way — all in as little as 5 minutes. And when users have registered once, they can immediately submit their next flight claim and select the appropriate airline carrier. They can add additional information or documents online or over the phone through one of our claims attendants. Nowhere is customer engagement more important than in the flight claims area. So what do claimants want? Here claims registration represent the moment of truth for us, because the speed of the airline carrier’s response is critical to satisfy the desire customers have to obtain instant information on a variety of channels. The ability for us to provide this new level of flight claims performance impacts the value being created to customers from all demographics. “Customers expect to be able to find out the status of their flight claim instantly without navigating a phone tree,” says Cees Werff, President & CEO of CCN. “They expect to be able to send in a photo of their ticket to the airline carrier immediately after their initial registration.” As CCN for claims rolls out to more products, we’ll also be introducing ratings and reviews, as well as local support for travel agent networks.